Todd Garner on how connection, culture, and AI are reshaping retail

When you’ve got nearly 100,000 associates serving members across 600+ clubs, connection can’t be a slogan. It has to show up in how teams work every day.

At NRF 2026, Zello CRO Soroosh Seyhoon sat down with Sam’s Club CPO Todd Garner for a candid conversation about leading and communicating across a massive frontline workforce. They talk about leadership, the human side of retail, and why live voice still matters in an AI-driven world

Learn what “people-led, tech-powered” actually looks like on the floor and how Sam’s Club uses tools like Zello to keep associates connected at scale. See Zello in action in the Sam’s Club case study or explore Zello for retail.