Message replay and archiving

Access any and all messages, conversations, and media, including transcriptions, with robust, easily configurable storage options.

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Listen in real-time or anytime

Zello’s unrivalled message playback features and controls enable asynchronous working, so team members can catch up when their hands are free or quickly read a transcription if they can’t listen right away.

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Replay messages anytime

Listen now, or listen later. Whether attending to a critical patient or getting a delivery of cement to a customer before it hardens, access any missed push-to-talk voice message with local storage of everything important (which is everything).

Not just voice messages

Photos, texts, and location markers are the best way to go when your team needs to reference an address or order number. For those times when workers don’t have a hand free, Zello records each type of media received for easy access to critical information.

Configure history range

Businesses need to keep their information safe and private. Managers can remotely configure how long messages are stored, or if they’re saved at all, with intuitive message history settings.

Shared devices, private history

Shared devices are a cost saver, but without Zello the privacy and security are at risk every time a device changes hands. Zello’s shared device feature wipes all messages when a shift ends so users will only ever be able to view their own history.

Keep the record with Message Vault

Months later, someone asks what happened on a shift. Message Vault has the answer.

  • Settle disputes with what was actually said

    When a customer complaint or an injury claim comes back weeks later, you have the conversation rather than two people’s memory of it. Choose how long messages are kept, up to two years.

  • Find the answer in seconds, not an afternoon

    Ask Smart Search a plain question, like what safety issues came up this week, and get the answer back with the messages behind it, instead of scrolling through weeks of conversations to find the one that mattered.

  • Privacy requirements stop being a blocker

    Some organizations can’t store voice recordings or link messages to individuals, which normally means having nothing to go back to. Anonymized Message Vault gives you the history without either one.