MorningStar Senior Living elevates resident care with Zello

50% faster emergency coordination

30% faster response to resident requests

200 fewer steps saved daily per staff member

MorningStar Senior Living operates 41 senior care communities across 11 states, committed to delivering safe, efficient, and compassionate care. Staff previously relied on personal cell phones and handheld radios to communicate across departments — tools that often slowed coordination and created friction in daily workflows.

Zello replaced those fragmented tools with one push-to-talk solution that enables instant, reliable communication across caregiving, dining, and maintenance teams. Most critically, Zello enhanced MorningStar’s emergency preparedness. Senior Executive Director, Tiana Jackson reports that coordination during drills and real events, such as fire alarms, is now 50% faster — helping teams act quickly and confidently across large communities.

Zello has improved response time to resident requests by an estimated 30%, and saves staff roughly 200 steps per day, reducing fatigue and freeing up time for higher-touch care, according to Jackson. With Zello, MorningStar empowers staff to move with clarity and speed, while reinforcing its high standards for safety and care.

Zello is our main communication tool for drills and emergency events. It ensures everyone knows their role and can act fast.

Tiana Jackson

Senior Executive Director

How MorningStar uses Zello

Staff across MorningStar communities — including caregivers, nurses, maintenance, and kitchen teams — use Zello to coordinate daily care, services, and support in real time. Teams rely on Zello to handle meal prep requests, maintenance needs, medication delivery, resident check-ins, and shift changes without delay.

For drills and real emergencies, Zello enables immediate coordination across teams and buildings. With dedicated role-based channels, staff can confirm resident safety, update task status, and stay in sync throughout an event — without repeating calls or backtracking through hallways.

Jackson says this clarity has become part of MorningStar’s daily rhythm. What once required multiple steps or tools now happens with a single message — keeping everyone aligned and every resident supported.

Modern communication, from day one

MorningStar replaced outdated tools like personal phones and handheld radios with Zello’s real-time voice app. Staff can instantly send, receive, and replay messages — ensuring smoother handoffs, clearer communication, and less room for missteps. New staff are up and running quickly. In a high-turnover industry, ease of training is critical. According to Dominic Roca, IT Operations Manager, “Zello has strengthened how our teams communicate from day one. It supports faster coordination, smoother onboarding, and helps ensure every department is aligned in delivering safe, responsive care.”

Zello also offers discreet text messaging, supporting HIPAA-sensitive coordination across teams. With reliable, intuitive communication, MorningStar equips its staff to provide excellent care from the very first shift.

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