Zello Community Guidelines

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This page describes the Zello community guidelines to help users understand the expectation of respect for others while using the app.

Respect the Zello community

Thank you for making the effort to respect the Zello community. This golden rule does the trick: Treat others as you want to be treated. Using Zello requires some level of trust. We believe you will be responsible, and that others will do the same.

Owner and User Responsibilities

Owners are responsible for security and activity in their channels, and users are similarly responsible for their accounts. Zello cannot fix disputes, and Zello representatives will seldom intervene. Zello will not consider requests to un-ban accounts, re-assign channels, investigate stolen accounts, ban other users, or change emails without proof of ownership. Zello will only ban users with documented proof that Terms of Service have been broken.

Common sense rules

Here are rules and examples that will help you become a respected member of the Zello community and avoid being blocked or banned:

  • Use language appropriate for the channel.
  • Don’t abuse other users, use hate speech, make threats, harass, intimidate, invade privacy and urge others to commit violent acts or violate the Terms of Service.
    • Hate speech is any content promoting violence or hatred against individuals or groups based on any of the following attributes:
      • Age
      • Caste
      • Disability
      • Ethnicity
      • Gender Identity and Expression
      • Nationality
      • Race
      • Immigration Status
      • Religion
      • Sex/Gender
      • Sexual Orientation
      • Victims of a major violent event and their kin
      • Veteran Status
    • Photoshopping users without their consent into inappropriate situations
  • Don’t share explicit content in Zello, even if it’s about you. Be aware that we will work with law enforcement to report child exploitation.
    • X-rated in nature, showing male or female genitalia, hardcore pornography
    • Minors in an illegal or exploitative manner
    • Promotion self-harm and self-mutilation
    • Promotion of groups involved with hate crimes or extremism
    • Weapons displayed in a threatening or violent manner
  • Don’t shock or disgust.
    • Shocking or disgusting content includes extremely violent, graphic, disturbing images (beheadings, gore, torture of people or animals, mutilations)
  • Don’t dox or share other people’s personal information.
    • Identification like passports or drivers licenses
    • Legal documentation including names and addresses
    • Locations of other users
    • Phone numbers, contact information, or social media accounts linked to zello users
  • Don’t impersonate another user or channel.
  • Don’t use trademarks that you don’t own.

Channel administration guidelines

The following outlines how channel administration and moderation work in Zello:

  • The person who creates the channel is the Owner.
  • Owners can block users.
  • Owners may appoint and revoke Moderators.
  • Moderators can block users.
  • Blocked users can’t access the channel.

Please follow these rules when creating channels:

  • Don’t create channel (or user) names that imply an official relationship with Zello.
  • Avoid misleading titles or descriptions and don’t use repetitive keywords.
  • Don’t create unused channels to “park” a name. Idle channels will be automatically removed.

Refer to Moderator Guidelines for more details.

Promoting Zello

Please feel free to broadly promote your Zello channel. You may use Zello’s logo without any modification. If your resource is about Zello, just clearly mark it as an “unofficial” source.

Don’t register Zello’s name or marks as your own or Zello may need to take legal action.

Yes, Zello really enforces these guidelines

Zello is for all of us. The Zello team reviews complaints and reports for possible violations of our Community Guidelines. If we find a violation, we will warn or ban the user. Repeated violations can lead to a permanent ban and account termination. Users with terminated accounts will not be allowed to create new ones.

Zello is for everyone

This is our community. Each of us makes Zello what it is. So go on and have fun! You’ll meet amazing and inspiring people from all over the world. You’ll hear their stories. You’ll share your stories. You’ll make new friendships, renew old ones, and build stronger ones. As long as you respect the Community Guidelines and the Zello community, you’ll have many memorable and enriching experiences.

How to report problems

With such a diverse community, you may hear things you don’t like. Sometimes it’s a difference of opinions and beliefs. In this case, how about switching channels and listening to something else? You can also block a channel. We don’t want you to waste precious energy with something you don’t like. Should someone violate our Terms of Service or these guidelines, please use the “Report user” option. If you find a channel violating our Terms of Service or these guidelines, please report the channel here or the option under Channel details.

That’s all folks! Thanks for reading and respecting!

— The Zello Team