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Guide

Beat the Walk-Out Window

The Time-to-Help Blueprint to Cut Walk-Outs

A shift-ready checklist to stop lost sales

Put this checklist to work to get customers the support they need before they leave without a purchase.

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What to do with it

Use this checklist to shorten time-to-help during busy shifts, so customers get support in time and sales increase.

  • Start tracking where sales slip away

    Spot the moments that cost your stores purchases, and where to focus first.

  • Keep help in the aisle

    Get customers the help they need in-aisle without abandoning them to chase answers.

  • Keep the line moving through exceptions

    Set up fast paths for checkout-stalling issues, with approval guidance your team can use immediately.

About Zello

Zello is the Frontline Collaboration Platform for the Connected Store. We unify communication into a single pane of glass on existing smart devices, replacing legacy radios and fragmented apps. With targeted workflows and multimodal messaging, associates stay present with customers while leaders gain AI-driven visibility to identify bottlenecks and scale execution across the chain.