Stores run better when everyone connects.

Zello is the frontline collaboration platform with built-in AI that helps retailers sell more in every store.

600+ clubs rolled out
100k associates connected
10m+ voice messages sent monthly

City Furniture replaced over 1,000 radios with Zello, improving showroom communication while saving $45K annually in IT costs.

Read the full story

Restoration Hardware retired two-way radios across all stores. 800+ associates now use Zello on iPads with Bluetooth headsets instead.

Read the full story

Salling Group, Denmark’s largest retailer, used Zello across their store network to improve CSAT and reduce labor costs.

Watch the video

Disconnect hurts

See what goes wrong in a disconnected store, and how Zello fixes it.

Moment 1

The Knowledge Gap

A slow response creates longer lines and frustrated customers.

Without Zello

It’s the holidays and seasonal hires are overwhelming team leads with questions and need frequent help. Ramp-up takes weeks.

With Zello

Seasonal hires ask their Zello AI assistant and get instant answers from your policies and training materials. They’re productive from day one.

Zello's Impact

New hires onboard quickly, and team leads aren’t tied up with repeat questions from every new hire

Moment 2

The Walkout

An unanswered request sends a ready-to-buy customer out the door.

Without Zello

A customer needs help getting a locked up item but there’s no associate in sight. After a few minutes of waiting, they pull out their phone, find it online, and walk out.

With Zello

The customer scans a QR code on the display case that alerts available associates. One responds in seconds, saving the sale and leaving the customer happy.

Zello's Impact

The store makes the sale instead of losing it to a competitor, while the customer gets what they came in for.

Moment 3

Repeat Problems

Recurring requests nobody connects quietly cost the store sales.

Without Zello

A customer asks for a product the store doesn’t carry. An associate confirms with a coworker and moves on. It happens to a different associate the next day, and the next, but nobody sees the pattern.

With Zello

Zello’s AI spots the recurring question and surfaces it for the manager. A pattern nobody noticed becomes new sales for the store.

Zello's Impact

The store stocks what customers are actually asking for, and managers can act on patterns they would have otherwise missed.

Moment 4

The Bottleneck

A lost override request lets the checkout line keep growing.

Without Zello

A cashier radios for a manager override, but their request gets lost in the radio chatter. The manager is not coming, while the line keeps growing.

With Zello

The cashier calls the checkout assistance channel on Zello. One manager replies and heads over to keep the checkout line moving.

Zello's Impact

Checkout stays moving even at peak hours, and customers spend less time waiting in line.

Entrance

Sales Floor

Locked case electronics

Checkout customer service

Stock Room

Loading Dock

Select a moment to learn more.

Connected stores start here

Turn disconnected workflows into one connected store, running in real time.

Instant communication across your entire store
Zello gives every associate a direct line to the rest of the team, no matter where they are in the store. Customer has a question? A team member gets the answer in seconds without leaving the floor.
Help customers to reach your team directly
Zello Kiosks and QR Assist let customers call for help with one tap or a quick scan. Every request routes straight to an available associate.
Learn more about QR Assist
One app on the devices you already have
Zello runs on Zebra scanners, Samsung phones, iPhones, and tablets your team already carries. IT pushes it out through your MDM. Every store live in hours.
Browse our rugged devices

Talk to our experts

Zello AI

Retail AI that knows your stores

Every conversation across your stores is data. Zello’s AI turns it into faster service, smarter coaching, and decisions backed by what’s actually happening on the floor.

Every conversation turned into data, automatically.
Zello transcribes every voice message across your stores so you can ask questions about what happened and get answers in seconds.
Meet Ella, your team’s go-to for answers.
Associates ask Ella and get instant answers from your own documents and policies. New hires onboard faster and experienced staff waste less time.
See the patterns your team can’t.
AI analyzes thousands of daily messages and surfaces the patterns your team would otherwise miss.
Skip the playback. Get the facts.
When an associate steps away to help a customer or take a break, Zello catches them up on what they missed.

Report
Retail Report 2025
Whitepaper
Turn Labor Spend into Sales Productivity
Ebook
What Your Store Data Isn’t Telling You
Guide
The Essential Guide to Avoiding Dark Data
Checklist
Beat the Walk-Out Window
Report
Retail Report 2025
Whitepaper
Turn Labor Spend into Sales Productivity
Ebook
What Your Store Data Isn’t Telling You
Guide
The Essential Guide to Avoiding Dark Data
Checklist
Beat the Walk-Out Window

Illustration of push-to-talk accessories

Rolls out fast

Zello fits into your current setup.

Runs on your devices
Works on Zebra TC5X / TC7X, Samsung Galaxy XCover, Apple iOS, and BYOD. No new hardware required.
View recommended accessories
Deploys through your MDM
Push via VMware Workspace ONE, Microsoft Intune, MobileIron, or SOTI MobiControl. Most stores go live in hours.
Learn more about management
Meets stringent security requirements
SOC 2 Type II certified. End-to-end encryption, GDPR/CCPA compliance, SSO, SAML, and full audit trails.
Browse the Trust Center
Built for large-scale retail
99.99% uptime over 10 years, 250M+ messages/month. Dedicated team, custom SLAs, and 24/7 support.
Read our retail customer stories

Book your demo

Your Connected Store journey starts here.

AI that knows retail.
Zello helps increase SPLH by combining instant team communication with AI that makes every store smarter.
From 1 store to 10,000
Deploy across your entire chain and see results immediately. Proven at enterprise scale.
Trusted by the biggest names
Sam’s Club, Restoration Hardware, Pepsico, and O’Reilly Auto Parts already run on Zello.

Talk to our experts

Stores run better when everyone connects.

Retailers on Zello

Matt Lindsey

Disconnect hurts

The Knowledge Gap

Without Zello

With Zello

Zello's Impact

Connected stores start here

Instant communication across your entire store

Help customers to reach your team directly

One app on the devices you already have

Retail AI that knows your stores

Every conversation turned into data, automatically.

Meet Ella, your team’s go-to for answers.

See the patterns your team can’t.

Skip the playback. Get the facts.

Built from the floor up

Report

Retail Report 2025

Whitepaper

Turn Labor Spend into Sales Productivity

Ebook

What Your Store Data Isn’t Telling You

Guide

The Essential Guide to Avoiding Dark Data

Checklist

Beat the Walk-Out Window

Rolls out fast

Runs on your devices

Deploys through your MDM

Meets stringent security requirements

Built for large-scale retail

Book your demo

AI that knows retail.

From 1 store to 10,000

Trusted by the biggest names